Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.nilviro.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Returns are accepted within 30 days of the original purchase date. Items must be in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Items marked as final sale
• Opened software or digital downloads

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1(806)737-9486. Provide your order number and reason for return. We will provide instructions for returning the item.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Processing Time

Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] or +1(806)737-9486. We will arrange for a return and provide a replacement or full refund.

Customer Responsibilities

Customers are responsible for:

• Ensuring return items are properly packaged to prevent damage during transit
• Providing accurate contact and order information
• Returning items within the specified timeframe
• Covering return shipping costs unless otherwise specified

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.nilviro.store.

Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Website: https://www.nilviro.store